Reference

What You Need to Know Before Submitting Your KYC Documents

KYC verification is the step that connects your account to your real identity — and getting it right means your withdrawals to DANA, OVO, or GoPay move without friction.

Identity DocumentSelfie VerificationWallet Name MatchAddress ProofAccount Security
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todak4d What You Need to Know Before Submitting Your KYC Documents
WHY WE VERIFY

How We Handle Your KYC Data

Your documents are used only to confirm your identity against your registered account and your wallet name. We do not share them with third parties outside the verification process, and we store them under encrypted access controls. Here is what that looks like in practice.

Name-Match Check

We cross-check your ID name against the wallet account name you use for DANA, OVO, or GoPay. If they do not match, payouts are held until you correct the discrepancy.

Document Encryption

Every uploaded file is transferred over SSL and stored in an encrypted environment. Staff access to your documents is limited to the verification team only.

Verification Timeline

Most KYC reviews are completed within one business day. You receive an in-account notification once your status changes to verified or if further documents are needed.

One-Time Process

You complete KYC once. After your account is verified, you do not need to resubmit documents unless your registered payment wallet or personal details change.

todak4d What KYC Documents todak4d Requires

What KYC Documents todak4d Requires

We ask for a government-issued national ID card as your primary document — the name on it must match the name registered on your DANA, OVO, or GoPay account exactly, because that match is how our verification team confirms the payout destination is yours. You will also need a clear selfie holding the ID next to your face; blurry or cropped images

are the most common reason submissions get returned. If your address is not visible on the ID, a utility bill or bank statement dated within the last three months works as supporting proof. Every file you upload should be in JPEG or PNG format and under 5 MB.

VERIFICATION HELP DESK

Where to Get Help During KYC

If your KYC submission is returned or you are unsure which document to use, our support team can walk you through the exact requirement. Reach us through any of the channels below while your verification is open.

Live Chat Open the live chat window directly from your account dashboard. Our team can review your case, tell you exactly which document was flagged, and confirm what to resubmit.
Email Support Send your query to our support email with your account ID in the subject line. Useful for attaching a sample document to check formatting before you do the full submission.
FAQ Account Section Your account area has a dedicated verification section that lists accepted document types, file size limits, and common rejection reasons — check it before submitting.

KYC Terms Every Account Holder Should Know

These are the terms you will come across during verification — plain definitions so you know exactly what each step means before you start.

What does KYC stand for?

KYC stands for Know Your Customer. It is the process where a platform confirms your real identity by matching documents to your registered account details before processing payouts.

What is a liveness check?

A liveness check is a selfie or short video that proves a real person is submitting the document. It prevents someone else from using your ID to pass verification on your account.

What does name matching mean in KYC?

Name matching means the full name on your ID must be identical to the name on your registered e-wallet — DANA, OVO, or GoPay. Any discrepancy pauses the payout process until resolved.

What is proof of address in a KYC context?

Proof of address is a document — usually a utility bill or bank statement — that shows your current residential address. It is requested when your national ID does not display a readable address.

What does verified account status mean?

Verified account status means your submitted documents were reviewed and accepted. Withdrawals, including to DANA, OVO, or GoPay, are processed at full account permissions once this status is active.

What is document resubmission?

Document resubmission is the step where you upload a new or corrected file after a previous submission was rejected — typically due to image quality, incorrect document type, or a name mismatch.

Answers to What You Actually Ask About KYC

These are the questions we see most often from accounts in the middle of the verification process — direct answers, no jargon.

Verification confirms that the person requesting a payout is the same person who opened the account. Without it, we cannot safely release funds to a DANA, OVO, or GoPay wallet, as availability depends on local law and eligible regions.

The most frequent reasons are a blurry or partially cropped ID photo, a selfie where the ID is not clearly visible beside your face, or a name on the ID that does not exactly match your registered e-wallet account name.

A national ID card is the primary accepted document. Whether a driver's licence is accepted as an alternative depends on your account region and current verification settings — check your account's document section or contact live chat to confirm.

Most submissions are reviewed within one business day. You will get an in-account notification when the review is complete, or if we need you to resubmit a document for any reason.

Deposits via GoPay, OVO, or DANA are generally available before verification is complete. KYC is specifically required to unlock full withdrawal permissions — so getting it done early avoids any delay when you request a payout.

Your documents remain stored under encrypted access controls for compliance purposes. They are not used for any other purpose, and access within our team is limited to the verification function only.
Reference

KYC Document Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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