Reference

How todak4d Handles Your Personal Information

When you open an account and connect your DANA, OVO, or GoPay wallet, you share information with us — and this page explains exactly what we collect, why we collect it, and how we keep it secure.

Account data protectionWallet info handled securelyDANA, OVO, GoPay contextYour right to access dataIndonesia-applicable policy
todak4d How todak4d Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Our approach to data handling is built on four practical pillars: what we store, how we secure it, how long we keep it, and how you can act on your rights at any time. Each pillar ties directly to the account actions you take — from linking your GoPay wallet to requesting a withdrawal verification.

Account Security Measures

We use SSL encryption across every account session. Your password is hashed and never stored in plain text. OTP verification is required each time a new device accesses your account.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences from your browser settings at any time.

Data Retention and Deletion

Active account data is retained while your account is open. If you close your account, we retain transaction records only as long as required by applicable legal obligations in your region.

Your Rights and Data Requests

You can request to view, correct, or delete the personal data we hold. Submit your request via live chat or email, and we will respond after verifying your account identity.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about this policy, want to request a copy of your data, or need to report a concern about how your information is handled, our support team is the right starting point. Each channel below connects you directly to a team member who can act on privacy-related requests.

Live Chat Support Start a live chat session from your account dashboard. This is the quickest path for data access requests or questions about how your wallet details are stored.
Email Privacy Request Send a written request to our support email to ask for a data summary, correction, or deletion. Include your registered account email so we can verify your identity.
Account Help Centre Access the Help Centre from your account menu to find answers on data retention, cookie settings, and how to update your linked DANA, OVO, or GoPay wallet details.

What You Are Asking About Our Privacy Policy

These are the questions we hear most often from account holders in Indonesia about how their data is managed. If your question is not listed here, live chat support can give you a direct answer.

We collect your name, email, phone number, and the wallet details you link — such as DANA, OVO, or GoPay. We also record device and session data when you log in.

Wallet data is shared only with the payment processor needed to complete your transaction. We do not sell or pass your wallet details to advertisers or unrelated third parties.

Contact us via live chat or email from your registered account address. We will verify your identity first, then provide a summary of the data we hold about your account.

Yes. You can request deletion by contacting support. Some transaction records may be retained longer where required by applicable legal obligations, but we will explain exactly what is kept and why.

Session cookies keep you logged in during your visit. Analytics cookies help us understand page performance. You can manage or block cookies through your browser settings without losing account access.

Account identity data is kept while your account is active. After account closure, transaction logs are retained only as long as local legal requirements apply in your eligible region.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.